Return & Refund Policy

At Love Bouquet, every order is carefully handcrafted and prepared specifically for you. Due to the nature of our products, including preserved flowers, fresh floral arrangements (where applicable), personalized gifts, and custom-made items, we have the following Return & Refund Policy.

Returns

As all products are made to order, we do not accept returns or offer refunds for:

  • Change of mind.

  • Incorrect product selection made by the customer.

  • Incorrect shipping information provided by the customer.

  • Failed delivery due to the recipient being unavailable.

  • Personalized or customized products, including engraved jewelry, customized gift boxes, printed names, or any item made specifically for your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 24 hours of delivery.

To help us review your request, please email the following:

  • Clear photos of the damaged or incorrect product.

  • Photos of the original packaging.

  • Your order number.

Once we receive your request, our team will review the information and determine whether a replacement or refund is appropriate.

Please note that all claims are subject to inspection and approval by Love Bouquet.

Return Conditions

If Love Bouquet approves a return, the item must:

  • Be unused and in the same condition in which it was received.

  • Be returned in its original packaging.

  • Be securely packed to prevent damage during return transportation.

The approved return will be collected from the same delivery location whenever possible.

Return Shipping Charges

If a refund is approved and the product needs to be collected, the following return shipping charges will be deducted from the refund amount:

  • AED 25 for all locations within the seven Emirates.

  • AED 50 for Al Dhafra Region.

These charges apply only when a return is approved and collection is required, unless the return is due to our error.

Refunds

Once your return has been received and inspected (where applicable), we will notify you of the approval or rejection of your refund request.

If approved:

  • Your refund will be processed to the same payment method used for the original purchase.

  • Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Processing times may vary depending on your financial institution.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Email: support@lovebouquet.ae

Phone: +971 54 447 7569